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Frequently Asked Questions

Everything you need to know about DMTN IPTV before you subscribe. If your question is not covered here, message us on WhatsApp and we will answer it.

About the service

What is DMTN IPTV?

DMTN IPTV is a premium IPTV service delivering live television and on-demand content in SD, HD, FHD and 4K. It carries a large catalogue of live channels from around the world, plus a video-on-demand library of recent movies and series that is updated weekly. Multi-language subtitles are available on much of the VOD content, including English, French, German, Turkish and Hindi. Streams are delivered over your internet connection to a compatible device, so no satellite dish or cable line is required.

Which channels are included?

The line-up covers local, regional and international channels, with full sports coverage, entertainment, news, documentaries and kids’ content, alongside a large movies and series library. Channel availability differs between the plans we carry. The most reliable way to check whether the specific channels you want are included is to ask us for a free test on WhatsApp before you pay — you will see the actual line-up on your own device.

Do I need a specific device?

No. The service runs on a wide range of devices:

  • Smart TVs — Samsung, LG, Sony and others.
  • Android devices — Android TV, Android Box, Fire TV Stick, phones and tablets.
  • Apple — Apple TV, iPhone, iPad, Mac.
  • PC and laptop — via VLC, Kodi or a compatible IPTV player.
  • Set-top boxes — MAG, AVOV, VU+, Enigma 2, Dreambox, Openbox, Dreamlink and STB emulators.

What matters more than the device is the connection. A stable internet connection is required for smooth playback, and a wired Ethernet connection will always be steadier than Wi-Fi.

Is a paid subscription required?

Yes. An active subscription is needed to access the service. Before you pay, we offer a free 24-hour test so you can confirm the quality and the content on your own device. Message us on WhatsApp to arrange it. Please note that the product is digital. Once a subscription is activated its cost is committed, so refunds are not available after activation — which is exactly why we ask you to take the free test first.

Buying and activation

How do I order?

Ordering runs entirely through WhatsApp:

  1. Choose your plan from the store.
  2. Message us on WhatsApp and tell us which plan you want.
  3. Ask for the free test if you have not taken it yet.
  4. We confirm the payment method available in your country.
  5. Send us the payment receipt on WhatsApp.
  6. Your subscription is activated and your login details are sent to you.
How long does activation take?

Activation is normally immediate once we have confirmed your payment receipt. Your login details are delivered to you on WhatsApp.

Can I use one subscription on more than one device?

You can install your subscription on more than one device — but you must not stream on two devices at the same time. Simultaneous connections can get your subscription suspended. If you need to watch on several screens at once, message us on WhatsApp and we will arrange the right plan for that.

Watching and support

Why is my stream buffering?

Buffering is almost always the connection rather than the server. Try the following in order:

  • Restart your router and your streaming device.
  • Switch to a wired Ethernet connection if one is available.
  • Select a lower quality option that matches your connection speed.
  • Close applications running in the background on the device.
  • Confirm no one else is saturating the connection with large downloads.

If it persists after all of that, message us on WhatsApp with your device type and we will look into it.

How do I get support?

All sales and support run through WhatsApp — it is the only channel we use, so you always reach the right place. Chat with us on WhatsApp — +1 816 683 1663

Ask on WhatsApp